Privacy Policy

This privacy policy applies to your use of the website network.sakucha.com.au/sakucha (the "website"). Your privacy and security are important to us. Please read this policy carefully to understand how we collect, use and share personal information.

 

Collection and Use

Generally, we collect and use your personal information in order to provide you with goods and services, communicate with you about our offerings and enhance your experience on the website.

Examples of how information is collected directly from you or by technology and used include (this is not an exhaustive list):

Contact Us Form 

Information submitted via the Contact Us form is collected and stored in order to respond to your query. Cookies are not used and additional user details are not collected when using this form.

Email Sign Up Form 

Information submitted via the email sign up form is collected and stored in order to communicate with you about existing and new offerings, events, blog posts and other matters that may be of value to you. You can unsubscribe from this communication at any time.

We use Mailchimp as our marketing platform. By subscribing you acknowledge that your information will be transferred to Mailchimp for processing. Learn more about Mailchimp’s privacy practices here.

Order Information 

We collect information during the checkout process on our online store including (not limited to):

  • Name
  • Contact details (email, phone number) 
  • Billing/shipping address 
  • Payment details
  • Products you've viewed 
  • Location, IP address and browser type

We use this information to complete your order including (not limited to):

  • Send you information about your account and order
  • Respond to your request, including refunds and complaints 
  • Process payments and prevent fraud 
  • Set up your account for our store 
  • Comply with any legal obligations we have, such as calculating taxes 
  • Improve our store offerings

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We will also store comments or reviews, if you choose to leave them.

Our online store is powered by WooCommerce. Learn more about WooCommerce’s privacy practices here

We accept payments through PayPal and Square. To process payments, some of your data will be passed to PayPal and Square. Learn more about PayPal and Square’s privacy practices here and here. 

Device Information 

Device information is collected in the following ways:  

Cookies: data files placed on your device, often including an anonymous unique identifier. Lear more about cookies, and how to disable them here

Log files: track actions occurring on the website, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps

Web beacons, tags and pixels: electronic files used to record information about how you browse the website

Analytics 

We use Google Analytics to help us understand how you use the website. Learn more about how Google uses information here.

You can opt out of Google Analytics here. 

 

Sharing

We share your information with third parties as described above. 

We also share your Personal Information to comply with relevant laws and regulations, to respond to lawful requests for information we receive, or to otherwise protect our rights.

 

Data Retention

We will maintain your information to carry out the activities described in this policy until you request us to remove it. 

 

Your RIghts

You can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

CHANGES TO POLICY

This policy may be updated from time to time to reflect changes in our operations or for legal/regulatory reasons. Please review this policy often to understand changes and how they may affect your use of the website. Your continued use of the website once the revised privacy policy has been published affirms your agreement to the changes.

 

Contact us

If you have any questions about this policy or our privacy practices, please contact us via email at [email protected]/sakucha.