Returns Policy

Returns Policy

If you have any concerns about your order, please contact us at [email protected] within 14 days.


Faulty

We will provide a replacement or refund for faulty or damaged items. This in accordance with Australian Consumer Protection legislation and our commitment to providing you with effective tools to help you flourish. 

Please send an email with your order number, description of the fault(s) and pictures to [email protected].


Change of mind

Please select your tea and tea ware mindfully as we can't offer exchanges/refunds for change of mind/purchasing errors.


Damage

We carefully pack your matcha mail. However, if something arrives damaged please send a description and pictures to [email protected] We will work with our team and courier partners to resolve the issue immediately.