Returns Policy

Returns Policy

If you have any concerns about your order, please contact us at within 14 days.


We will provide a replacement or refund for faulty or damaged items. This in accordance with Australian Consumer Protection legislation and our commitment to providing you with effective tools to help you flourish. 

Please send an email with your order number, description of the fault(s) and pictures to

Change of mind

Please select your tea and tea ware mindfully as we can't offer exchanges/refunds for change of mind/purchasing errors.


We carefully pack your matcha mail. However, if something arrives damaged please send a description and pictures to We will work with our team and courier partners to resolve the issue immediately.