Shipping Policy


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DISPATCH WITHIN 48HRS

Sakucha product feature organic Japanese tea delivered with net zero carbon emissions

CARBON NEUTRAL DELIVERY

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Australia & New Zealand

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FLAT RATE

Shipping Policy


Image

DISPATCH WITHIN 48HRS

Sakucha product feature organic Japanese tea delivered with net zero carbon emissions

CARBON NEUTRAL DELIVERY

Image

Aus & NZ

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FLAT RATE


Dispatch

We aim to dispatch within 48 hours. You will receive an email with a tracking number and estimated delivery date.


Carbon Neutral & Plastic-Free Delivery

We make carbon neutral deliveries across Australia and New Zealand via Sendle or Australia Post.

We pack your matcha mail into a compostable mailer with a compostable shipping label. Made entirely from plants, these mailers are protective and durable, while combatting the problem of single-use plastic. Use your mailer again or compost it right at home. Learn more at Hero Packaging.


Delivery Estimates

The current estimated delivery times across Australia are: 

  • Sydney, NSW, 2000: 1 - 5 business days 
  • Brisbane, QLD, 4700: 2 - 7 business days 
  • Melbourne, VIC, 3000: 2 - 7 business days 
  • Adelaide, SA, 5000: 3 - 8 business days 
  • Perth, WA, 6000: 6 - 16 business days 

If you haven't received your parcel by the estimated delivery date, please contact us at [email protected].


Rates

Parcels are shipped at a flat rate:

  • Australia $10
  • New Zealand $25

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